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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Josh Johnson

June 2, 2025

5  out of  5
rating by Josh Johnson
"Steve and his team have been very prompt and professional. Easy to work with and very responsive over the phone and through email. Highly recommend doing business with his office!"
We responded:
"Thanks Josh, it's really great to work with "generations" of Johnsons! Really appreciate your family's trust with Custer State Farm over the years. "
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Shanua Smith

May 29, 2025

5  out of  5
rating by Shanua Smith
"Fabulous insurance agency. State Farm is dependable & cares about their customers. Steve E. has a great personality. Highly recommend."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Andrew Meier

May 27, 2025

5  out of  5
rating by Andrew Meier
"Always very helpful and pleasant to deal with!!"
We responded:
"Appreciate you Andrew and thank you for the kind words!"
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Brent Morris

May 21, 2025

5  out of  5
rating by Brent Morris
"We are very fortunate to have an outstanding Insurance Agent locally. Steve Engelbrecht always has time for us, helpful and knowledgeable!! Sara Barrick is fantastic, smart, and always helpful.... she'll answer the phone and take care of any issue we have right away!"
We responded:
"Hey Brent and Twila, what a great message.......appreciate the kind words. Working with your entire family has been a treat and so glad we can continue to serve you across the border in Wyoming. Thanks for trusting our team at Custer State Farm. Next time I need someone to "Sing the Jingle" I will thing of Brent first!!"
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Lee Harder

May 20, 2025

5  out of  5
rating by Lee Harder
"Sara and Steve were great. Received documents requested within minutes👍👍"
We responded:
"Really appreciate the kind words Lee. Insurance world is changing right under our feet and it's important we act quickly to keep your protection up to date. Go Big Red!!"
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shortscsar

May 9, 2025

5  out of  5
rating by shortscsar
"Been with Steve since 2016 & have always had super service! Recent issue with camper underwriting & it was fixed in a couple of hours! Thanks Steve & crew!"
We responded:
"Hey Paul and Janet, we've had a few bumps in the road since 2016 but open lines of communication smooth things out! Appreciate you trusting the team here at Custer State Farm!"
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Bill Stoick

May 8, 2025

5  out of  5
rating by Bill Stoick
"Hello State Farm, I've been with your company since the beginning of time, and I have only received the 'BEST' in class customer service from Steve and his staff. Always there for me, always willing to help with my questions and forgetfulness...extending kindness to this old forgetful client. I have questions and I get answers. Always courteous, always available to help and guide me with my questions and concerns..."WONDERFUL" family of State Farm folks to be associated with. Sincerely, Bill Stoick"
We responded:
"Bill, you were literally the first client I ever worked with, you called me for help with a life insurance policy while I was moving from Nebraska to South Dakota 11 years ago. You also gave me a piece of advice I live by to this day, "buy quality and you'll sleep well at night". Thanks for the advice many years ago, the kind words in this review, and for trusting my team at Custer State Farm!"
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derald Staley

May 5, 2025

5  out of  5
rating by derald Staley
"Good people they are very helpful They go out of there way to help and treat you like a family member I have been with Statefarm for over 30 yrs"
We responded:
"Thanks for the kind words Derald as well as your loyalty to State Farm! Hope you're enjoying Hot Springs as the weather gets warmer. Hope to see you at the cars show coming Memorial Day weekend. "
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norman brooks brooks

May 3, 2025

5  out of  5
rating by norman brooks brooks
"Great team , as always efficient and responsive"
We responded:
"Hey Doc, always love to see you heading toward the front door! Appreciate you trusting our team at Custer State Farm. "
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Kathy Leonardi

May 1, 2025

5  out of  5
rating by Kathy Leonardi
"Three years ago we moved from Custer, SD to Cody, WY. When we found out that Steve & his staff could continue to represent us in our move, we were thrilled! It has been an easy transition. Everyone at Englebrect’s State Farm Insurance has been prompt, knowledgeable & thoughtful in all our phone conversations or any questions we may have. We can’t say enough about their outstanding and personable service. Thank you! Steve & Kathy Leonardi"
We responded:
"Hated to see you leave SODAK Kathy, but so happy we can serve you in Wyoming! We're growing in Wyoming, insuring folks in Buffalo, Torrington, Gillette, Casper, Newcastle and Sundance to name a few. Thanks for trusting our team at Custer State Farm."
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Randy

April 29, 2025

5  out of  5
rating by Randy
"The staff is friendly and knowledgeable. Quick response with requested information."
We responded:
"Hey Randy, appreciate you taking time to weigh our recommendations and act appropriately. I always leave the situation feeling like we've teamed up to make a good decision!"
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Lisa Brown

April 23, 2025

5  out of  5
rating by Lisa Brown
"Sara and the rest of the team at State Farm Insurance in Custer have been stellar to work with. We have had a lot of rearrangements as our insurance needs have changed over time. They have patiently walked with us through those changes with kindness and grace for our lack of knowledge. We are grateful for their expertise and service!"
We responded:
"Just read your review Lisa, and so glad we can protect what's important to you. Keeping up with your changes is part of our job description at Custer State Farm."
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jl workman

April 16, 2025

5  out of  5
rating by jl workman
"Prompt, professional & very helpful! Thank you Caitlin & Steve"
We responded:
"Hey Jeff, glad to work and get reacquainted with an old friend from Nebraska. Appreciate you trusting us as your son starts his own insurance with State Farm. "
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Daryl Johnson

April 8, 2025

5  out of  5
rating by Daryl Johnson
"Sarah Barrick did my home ,and auto policy with State Farm in Custer SD. She was very good at her job , and saved me a bundle of money .."
We responded:
"Insurance is a big part of a household's monthly budget Daryl; happy we could make your insurance a smaller part of your budget! Appreciate you trusting Sara and the rest of our team here at Custer State Farm. "
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Jim Dowd

April 8, 2025

5  out of  5
rating by Jim Dowd
"Caitlin and the entire Custer staff have always been courteous, prompt, and have made doing business with them pretty darn easy."
We responded:
"We try really hard to keep insurance darn easy Jim! Thanks for the kind words and appreciate you trusting us at Custer State Farm."
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Debi Cameron

April 7, 2025

5  out of  5
rating by Debi Cameron
"Steve and his staff are always so helpful and responsive, I wouldn't trust my insurance needs to anyone else. Great agent!!"
We responded:
"Appreciate the kind words Deb, and we're proud to have you as a customer. Appreciate you trusting our team at Custer State Farm. "
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Vince Bianco

April 3, 2025

5  out of  5
rating by Vince Bianco
"Steve and his staff have been very helpful to us. We have our primary residence in South Dakota homeowners policy with his office, our truck, and more. Always attentive, proactive, and looking out for our best interest. Very happy with the policies and service"
We responded:
"Hey Vince, really appreciate the kind words and the fact you trust my team at Custer State Farm. Maybe this is the summer we finally get in a round of golf!"
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James Hruska

April 1, 2025

5  out of  5
rating by James Hruska
"Our cabin in the black hills, and two other properties, along with a vehicle are all insure through this agency. Our premiums are very competive and the service is exceptional. Responses are prompt and friendly, which is getting harder to fine these days. I highly recommend working with Steve and his support staff in providing insurance for your piece of mind. jim hruska"
We responded:
"Hey Jim, thanks for the kind words! You've got a little slice of heaven up here in the Black Hills and Custer State Farm is proud to protect it. Appreciate you trusting our team. "
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Darcy Heuer

March 26, 2025

5  out of  5
rating by Darcy Heuer
"Excellent help from a great staff. Always just a phone call away. State Farm has been a life saver for me."
We responded:
"Appreciate you trusting our team at Custer State Farm, really appreciate the kind words. "
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Fawn Hill

March 20, 2025

5  out of  5
rating by Fawn Hill
"Amazing service, amazing employees, they actually explain everything to you so you don’t pay for what you don’t need, no pressure to make a decision. They listen to your needs. Super pleasant to deal with, either on phone or by email."
We responded:
"Thanks Fawn, we really appreciate the fact that you're super easy to deal with as well! Thank you for trusting out team at Custer State Farm! If you have any friends that aren't happy with how their insurance is being handled, please send them our way. Steve "
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Mr60Razorback

February 24, 2025

5  out of  5
rating by Mr60Razorback
"Sarah was so very helpful. We were under a time constraint and talked with her on a Friday afternoon and by Monday, she had done research and had a policy ready for us (at a much better rate than we had with another company)!! Great service!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Gary Goolsby

August 17, 2024

5  out of  5
rating by Gary Goolsby
"While traveling through South Dakota, we ended up needing a document notarized asap, and although Steve Engelbrecht was not our State Farm Agent, we we treated as if we were his client. Sara was especially kind, helpful and professional, in assisting us. She should be used as a role model for all State Farm Agencies! The whole experience was a breath of fresh air! Thank You so Much!"
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Darla Klinger

July 24, 2024

5  out of  5
rating by Darla Klinger
"Sara was always helpful and available for all of our questions and concerns. Very professional and knowledgeable."
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Mary Swanson

June 29, 2024

1  out of  5
rating by Mary Swanson
"Polite staff, absent agent and horrible company. I had State Farm for 50 years and the company has slowly gotten worse. Now I just feel stupid for not switching companies sooner."
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Jerry Brei

April 18, 2024

1  out of  5
rating by Jerry Brei
"Explaining policies, rates and math could do some work."